Category Archives: Service

Culture Wars: The Quasi Legal Status of Marijuana

About a year ago I attended an annual conference of Texas prosecutors in South Padre Island, Texas. At this conference, a legal expert from Colorado discussed the issues his state was facing in effectively enforcing the law that made cannabis legal and rained down tourism money from legal sales. Netflix recently released a CNN series called High Profits which highlighted a couple named Brian Rogers and Caitlin McGuire who owned a dispensary in Colorado on the eve of retail sale legalization. Not only is it a fascinating show, but it clearly illustrates how even after a majority of the populace votes one way (to legalize the sale of retail cannabis in Breckenridge, CO), there was immediate backlash for the people on the brink of making their illegal business legal. For more information on how this saga played out in Colorado, check out this article.

In Texas, however, the change has been a bit more incremental. June 2015 was historic because Governor Gregg Abbott signed the Compassionate Use Program into law, making it legal for doctors to prescribe a specific type of hemp oil to ailing patients suffering from chronic pain. Advocacy groups want the Lone Star State to catch up to public sentiment. A 2015 poll conducted by The University of Texas  and Texas Tribune in 2015 showed 68% of Texans support reduced penalties for low-level marijuana possession.

Some local municipalities have reduced penalties for personal possession of marijuana to make it a Class C misdemeanor (essentially a ticket). So what does this mean? Is marijuana legal in Texas? Absolutely not. It can still land you in jail and cost money to defend against criminal allegations. However, the tide is slowly turning in the direction of legalization, and it is simply a matter of time before Texas joins the dozens of other states that have legalized medical or recreational marijuana use. The law reflects the mores and standards of the people, and a growing majority of people in this state (and nationwide) simply believe it is not good use of tax dollars to prosecute marijuana users who are not in the drug business.

I’ll be keeping my eye on this issue because it has caused many people a great deal of grief because of the disproportionate amount of prosecutions of people of color for drug use and possession. Things are changing, but the law in Texas has not yet caught up to the times, so if you’ve had a marijuana possession case dismissed or no-billed, and you need to clear up your criminal record, feel free to give us a call. I’d be happy to discuss your options so you can move on with your life.

A Moment of Gratitude

Do you spend more time with your coworkers than you do with your family?  If you do, have OLYMPUS DIGITAL CAMERAyou ever stopped to consider why that may be the case?  The West is a culture preoccupied with work. While I love the fast-paced nature of the legal field, it’s crucial that I take the time to reflect on why I do what I do every day at the office. With Thanksgiving right around the corner, here are just a few things I am thankful for:

1. I’m thankful for my clients.

I’ve said it before, and I will reiterate it here: I’ve got the best clients in Texas. I learn so much from them, and they honor me by trusting me with their lives every day. Whether I am helping them survive a bitter divorce or organizing their business for the start of a new venture, each client challenges me to provide better service and value than I did the day before. That’s a tremendous blessing that I do not take for granted.

2. I’m thankful for my staff.

This year I hired a legal assistant named Tim, and my productivity soared. He keeps me on task, helps me with administrative tasks so that I can focus on legal work, and most importantly he keeps me in communication with clients when I’m in court or otherwise unavailable to talk to them directly. Tim has allowed me to be more efficient and responsive to my clients, and for that I am incredibly grateful.

3. I’m thankful for my family and friends.

If it weren’t for my friends and family, my life would be totally out of balance. Being in a service-based industry is difficult because other people’s life problems become my problems. It’s very easy to get overwhelmed by all of the very serious concerns that clients bring to my office. It’s also easy to take on more work than I can handle because it’s much harder to say no to a potential case when my cup is overflowing with obligations.  Today I vow to prioritize my family over my potential profit. If I can’t offer the best service at the time due to having a full case load or simply not being able to handle the problem before me, it is my ethical obligation to refer that potential client to another professional who can.  I’ll no longer value my professional life over my personal life because integrity goes a long way, and I took an oath to behave ethically and professionally at all times.

I hope and pray that you are taking time off from work to spend time with the people who really matter in your life. I know I will, and I can’t wait to kick back with my friends and family to recharge before coming back to work to serve more clients and help more people along the way.

 

 

Easy Target for Identity Theft Update

Less than a week after writing a blog about staying safe online and protecting your confidential DSC08847-Binformation from thieves, I made a rookie mistake. It’s embarrassing to admit that even though I know better, every now and then I throw caution to the wind and make a payment online using an unsecured wireless network on a site without proper encryption technology. This is the equivalent of inputting passwords on a public computer (Very bad). What happened to me is a cautionary tale that won’t happen to you if you’re reading this and take heed.

The office building where I work has an unsecured wireless network that essentially everyone in the building has access to. Guests and visitors can’t access it without the password, but the hundreds of other people on this floor are all sharing the same WiFi. For the four years of my business residence, this has been a non-issue. Then, suddenly I found the perfect guitar accessory online: a gold capo. For the non-musicians out there, a capo is a clamp that you use to change a guitar’s pitch for certain songs. The best part about this capo? It costed a mere $2.14. I was sold.

When I processed my payment, I used my credit card, pressed order and went on about my day. I received the capo about a week later, and life was good. Until a few days passed, and I noticed an email receipt for $5.00 at Coca Cola. Strange. I don’t recall buying anything for that amount. A few minutes later, I got an email receipt for $12.54 at a costume store in Las Vegas, Nevada. I knew foul play was afoot. Immediately, I called the bank and started the dispute process and hung my head in shame. How could I advise people on protecting their information when I’m online buying guitar accessories with reckless abandon?

I’m not sure if one of my coworkers stole my card information right before vacation or if a random teenage internet hacker caught me by surprise to teach me a valuable lesson. In any case, the hyper vigilance campaign is on. Learn from my mistakes and be smarter online and in life. Change your passwords often. Make your online purchases from reputable websites with payment encryption in place for their transactions. And never ever, under any circumstances, trust your fellow travelers on an unsecured network. You don’t know who you’re surfing with at that coffee bar or restaurant, so why take the risk?

For legal advice when it counts, contact me at (713) 574-8626

Are You an Easy Target for Identity Theft?

OLYMPUS DIGITAL CAMERAIn the course of my practice, I have met some lovely people facing unfortunate circumstances. No one is thrilled about filing for consumer bankruptcy, but that feeling is multiplied ten fold when it is due to someone else ruining your finances. Within the past few years, I’ve met an increasing number of identity theft victims. Not all of them had to seek  bankruptcy protection, but every single one of them felt vulnerable and violated. It is the attorney’s role to protect the private information of her clients, so we take the necessary precautions at the office to do so. It is also my job to share this knowledge with others in the interest of a more equitable and just society. Here are four key ways to safeguard your personal information.

1. Store your personal documents in a safe place. Your social security card, medical records, credit card offers, and tax returns should be kept in a locked cabinet or a safe deposit box in a bank. The number of people whose identities are stolen as a result of a stolen purse or wallet containing their social security card is astonishing. Don’t carry it with you. Similarly, your mail contains information that a thief can use to impersonate you in stores or online to open credit accounts. Be sure to check it promptly, and consider opting out of promotional offers.

2. Keep an eye on your accounts. Most banks and credit card issuers have a process for investigating suspicious transactions, but you can’t alert them promptly if you don’t check your account history on a regular basis. Sign up for online banking and be on the look out for transactions you don’t recognize. It’s also not a bad idea to subscribe to a monthly credit monitoring service to confirm that your debts are reported accurately and reflect only your account activity. If you don’t want to pay for credit monitoring, you can always request a free copy of your credit report every calendar year at www.annualcreditreport.com.

3. Be cautious about sharing on social media. Many people (myself included) are active on social media in one way or another. That’s fine. No judgment here. However, if you’re traveling to Tahiti for your yearly vacation with the family, it might be wise not to announce it on Facebook. You never know who your friends are connected to, and depending on your security settings, you could be announcing your departure to a large number of people you don’t know at all. No one likes to think about the fact that when you are abroad, your home is fair game for thieves for the entire duration of your trip. Tell your close friends and family your whereabouts. Your status updates and photos can come after you’ve enjoyed all that Tahiti has to offer.

4. Mind the shoulder snoopers. When you’re in the grocery store checkout, and the time comes for you to swipe or insert your card, sometimes you’re not alone. Sometimes there is a person  possibly unfamiliar with Western standards for personal space. That person may be hovering over your shoulder. What do you do? If you’re able to swipe your card, and you’re using a debit card, run it as a credit card. This way you can bypass the need to insert your pin. If you’re using an EMV chip card, it may be a good idea to cover the key pad or ask the cashier to enter your transaction as a credit purchase. A person who is physically close to you can look over your shoulder and clearly see your PIN number, and if he or she has a credit card cloning device, could make many more transactions from your card without you ever knowing. EMV chip technology has cut down on some of the risk of card cloning, but not every card issuer has embraced chip technology. It may seem rude to be suspicious of your neighbors, but better safe than sorry.

There are wallets that claim to protect your cards from cloning. They have mixed reviews at best, but with some simple common sense, you can avoid being victimized by thieves. An ounce of prevention is worth a pound of cure. Be safe out there.

For more information on this topic, feel free to contact me at (713) 574-8626. I’d love to hear your thoughts.

Free Wills Month: Your Mortality? It’s Not Morbid.

tigerThis month for the entire month of May, this law office is participating in a campaign known as Free Wills Month. Anyone over the age of 55 years old (or married to someone 55 and up) can get a FREE consultation with us to prepare a simple will.

For those of you who follow the blog, you may remember that we did this promotion two years ago. You can check out the inaugural blog here.

Anyway, this is one of those things that should be an easy sell. Everyone likes things that a free, but when it comes to pondering one’s eventual demise, people are incredibly reluctant to do so. Specifically, older people. This makes total sense and is natural, but in some way it’s counter intuitive. We plan for our weddings. We plan for vacations. We plan for every other event in our lives except  death.

This is not to disparage or demean the Baby Boomers in my life, but you guys…please, come on.  Your children and extended family will very much appreciate knowing your desires about what should happen to your belongings when you meet the fate that will greet us all. Dad, if you’re reading this, this blog is dedicated to you. I sincerely hope that after years of patient badgering, I have worn you down and finally convinced you to follow my advice.

Love always,

Your tireless youngest daughter

P.S. This campaign directly benefits Texas Children’s Hospital and will run from May 1 to May 31, 2016. For more information, check out the website.

Doing Well by Doing Good

March is an important month in my life. I was born on March 19th, and as my birthday DSCF9141approaches, my desire to make good on the New Years promises I made to myself is renewed. One of those beginning of the year promises involved spending more time in service to others, outside of my professional obligations. Recently, I took a step toward fulfilling that goal by meeting with Mike Jansen and Dayton Gilbert of the American Heart Association. I had questions about the organization, and they were very generous with their time and insights over coffee.

One of the challenges that my clients and I face is how to balance the demands of daily life with the need to give back to the community. Many of my estate planning clients are Baby Boomers, thinking about how to equitably divide their assets. Those of this generation who are religious routinely leave bequests in their wills to their local church, synagogue or mosque. The other segment of my estate planning practice are newlyweds and young parents. They want what’s best for their families in order to secure their future. Each of these types of clients asks for advice, recommendations, and warnings about how to arrange their affairs in the face of the unknown. I advise each of these groups to consider making a testamentary bequest to a reputable charitable organization.

Heart disease is the leading cause of death among American men and women. The American Heart Association funds heart research, hosts scientific sessions for continued advancement of the medical community, and educates the public about lifestyle, diet, and stress management. Its primary goal is to connect the best medical research to the doctors who need it most so that they can save lives by decreasing risks in current procedures. Due to the AHA’s efforts, scientists have learned how to slow down heart attacks and make stints safer and more effective for the people who need them to keep their arteries free from blockages that cause heart attacks.

My first professional experience with the American Heart Association happened in 2014 when I participated in a marketing campaign known as Free Wills Month. The AHA was one of the featured organizations, and it sent several informational booklets and newsletters detailing its mission. I felt comfortable recommending it to clients considering a charitable bequest in 2014, and I have continued confidence in that recommendation.  The impulse to serve others is a noble one. If you have been fortunate enough to leave assets to your spouse, children, friends, family or faith tradition, why not support a good cause? I encourage you to think seriously about donating your time, influence, and money to a cause you believe in. Both of my parents have heart disease; the efforts of the American Heart Association have tangibly benefited my family, and if you look deep enough, you’ll probably find they have helped yours too.

For more information about this wonderful organization from the Sugar Land attorney who cares, give me a call at (713) 574-8626. Also pay a visit to the American Heart Association website here.

What Happened to Thanksgiving?

As I was getting ready for a holiday party a few days ago, I noticed all of the TV ads were about ttronslien-0825Black Friday sales, Veteran’s Day blow-out specials, and Christmas close-outs. Every few minutes, these advertisements were clamoring for my attention. My sweetheart yelled at me from the other room, “What happened to Thanksgiving? Did we jump from Halloween straight to Christmas?”

I had no good answer to that question. Seriously, what did happen to Thanksgiving? Most years go by with at least a cursory acknowledgment of the concept of gratitude, even if that comes in the form of reruns of A Charlie Brown Thanksgiving and vague references to turkeys being pardoned by the President. Personally, I bristle at the jilting of Thanksgiving. Halloween is fun. Christmas is great for the economy, but Thanksgiving is special. It’s a time for self-reflection, family, and football. It doesn’t get the attention it deserves. It’s the Jan Brady of the holiday season. Even though advertisers don’t care about giving thanks, I must do my part to make note of what I have to be thankful for, so here are the 4 things I’m most thankful for this year.

1. Good Health. This year I only took one sick day. Without my health and strength, I’m not able to effectively advocate for my clients. Thankfully, 2015 was very kind to me. Taking more interest in self-care and wellness has paid off in increased productivity, more efficiency, and better balance in my work and life. I have just enough time for my clients, my friends, and my family.

2. The National Spotlight on Police Brutality. Some shocking things happened in 2015. From Sandra Bland’s death to the riots in Ferguson, this year the intersection of race and our nation’s police came into the national conversation. People are becoming more aware of the inequalities present in American society, and we are finally starting to talk about the issues publicly. Sadly, people had to die to bring these issues to the forefront, but clearly their deaths were not in vain. We honor them with every step we take to hold overreaching police accountable and prevent these tragedies from happening in the future.

3. Marriage Equality.  This summer, the United States Supreme Court issued a landmark decision in United States v. Windsor that made marriage equality the law of the land. Same-sex couples now have the right to marry in all fifty states. The benefits that heterosexual couples and their children have are now afforded to all couples in this country. Religious groups still have the right to refuse to perform marriages that conflict with their religious views, but civil marriage is now a right that everyone can freely enjoy. Some of my friends and family have been able to solidify their loving relationships with the rite of marriage this year, and I am happy that this exciting time is now a reality for so many who were once deprived of a right to love in their own way.

4. Wonderful Clients. My business would not be possible without people entrusting me every day with the most important aspects of their lives. I handle some very sensitive topics for my clients. I listen to their stories of heartbreak on the verge of divorce. I walk them through the shambles of their finances when they contemplate bankruptcy. I welcome their new children into the world as we fashion an appropriate estate plan to protect their growing families. I meet their parents, their spouses, and their children. I become intimately familiar with my clients because I truly care about each and every one of them. My success depends on theirs, so anything I can do to help them is a step in the right direction for my firm. I fight hard for my clients. I tell them when they’re wrong, and I celebrate them when they’re right. We have ups and downs together, and I’m a better attorney because of those experiences. I am so blessed to have been able to serve my clients this year, and it’s my sincere prayer that I can continue to serve them and others in 2016.

If you’re looking for a lawyer who cares, look no further. For sound legal advice and a listening ear, call me at (713) 574-8626 to schedule your initial consultation. You’ll be glad you did.

 

Should I Hire a Lawyer or Handle It on My Own?

ttronslien-8953 (1)I get asked this question in different ways from time to time, so I thought it would make a great blog topic. Is it a good idea to hire a lawyer or go pro se?

In most instances, we have no problem going to a professional for services. Car making a funny noise? Go to a mechanic. Need a haircut? See a barber. Broke your key in the door? Call a locksmith. But when it comes to legal services, people with absolutely no legal experience or training strangely believe that they can do it themselves, get the outcome they want, and successfully represent themselves in court. This is almost always a terrible mistake.

“I have the right to represent myself in a court of law”, you may be thinking. This is true. You absolutely do, but just because you can do something doesn’t mean you should. Abraham Lincoln famously said, “He who represents himself has a fool for a client.” Like me, President Lincoln was an attorney, and he had a great reason for making this remark: the law has its own set of rules, guidelines, and vocabulary. There is a reason lawyers have to attend several years of school and pass their state bar examinations. Competence in the courtroom comes with years of experience handling legal problems again and again. A person without this background is simply not prepared to properly represent him or herself.

Typically when a person goes pro se, that person quickly realizes they’re in over their head and hires an attorney. When I meet someone who has filed their own lawsuit, I look at what they have done on their own and determine what, if anything, I can do to fix their mistakes and protect their interests. This often results in my new client paying more than he or she otherwise would if they had simply come to me with their legal problem from the very beginning. The additional work needed to pick up where a pro se litigant has left off usually results in me having to spend more time on their case, and therefore a higher bill. Sometimes they’ve waited too long to seek my help, and I can’t do anything for them because the case is too far gone.

Even a skilled lawyer who represents himself is at a disadvantage. We are humans, and our emotions tend to cloud our judgment when it is our own personal interests at stake. I take my own advice in this regard. When my grandmother passed away, I advised my mother (her executor) to hire an attorney. I did not want to bungle my grandmother’s estate. I had recently graduated from law school and had not yet learned how to handle probate matters. I wouldn’t pull my own tooth if I had a toothache, and something tells me you wouldn’t either. The same principle applies to the law: when in doubt, hire a professional.

10 Things I’m Thankful for in 2014

It’s that time of the year again! The leaves have changed colors. Folks have started wearing 2013_11_11_7382-1morguejackets and scarves. Fall (also known as autumn) is my favorite time of year. It’s the only season with two names, and Thanksgiving (also my favorite) is the most low-pressure, feel-good holiday there is. This is a time for reflection, and once a year everyone is reminded to count their blessings. With that in mind, I’d like to offer my thoughts on what I’m thankful for this year.

1. Meeting awesome people

This year has been particularly good for me because of some of the wonderful people I was fortunate to meet. In June, when I was sitting at a bar having brunch at Katie’s Diner in New Orleans, Louisiana, I was introduced to someone who is now one of my closest friends. She later moved to Texas and is now my office administrator.

In October I had the pleasure of meeting Dave Lorenzo at one of his LegalMax seminars in Miami, Florida. I also met Brian Tannebaum, a former Abovethelaw.com contributor and Florida criminal defense attorney. Both of these guys were personable and dynamic. They gave me a lot to think about in terms of how I run my business and what I need to do to make it even better.

2. Fantastic clients

My firm wouldn’t exist without my clients, and every day I’m thankful for each and every one of them. My clients are some of the most kind, intelligent folks I’ve encountered, and I feel honored that they have entrusted their divorces, lawsuits, estate plans, and oil & gas royalty claims to me and my staff. I look forward to putting together a small “thank you” gift for them around Christmas time.

3. Learning a few life lessons

This year I learned that I cannot be everything to everyone. I also learned that it’s terribly important to set realistic expectations for my clients and myself. Just because I know how a legal process works doesn’t mean my client does. It’s my job to educate and advise every client I have, and I believe I’ve had a chance to do that more this year than I have in the past.

4. Owning a thriving business

Before I started my practice, I was a pawn in the corporate wheel. Although I was highly paid, I was not happy with the work I was doing and didn’t feel like I was making a difference in the world. Thanks to that experience, I greatly value the freedom and satisfaction I get from owning my own business. Was it difficult getting used to the ebb and flow of small business ownership? Yes. Did it take me some time to get used to not having a steady paycheck or paid sick and vacation days? Yes. Has it all led to me being happier and more fulfilled in my career? Absolutely. Now that I am my own boss, I can’t imagine going back to work for anyone else. I’ve tried to do that a few times since starting my firm, and the results were disastrous. Every day I’m thankful that I only answer to my clients (and occasionally to a judge).

5. Writing my first book

At the end of last year I began writing a do-it-yourself divorce guide for pro-se litigants. About two weeks ago I completed it. It is my first book, and I am incredibly proud of it. My hope is that this book really helps people who cannot afford to retain an attorney. I spent a great deal of time and effort to write something user friendly, free of legalese, and made it accessible to every day people who simply want to move on with their lives. I’m currently in the process of building a dedicated website for the e-book and can’t wait to make it available for sale in 2015.

6. Balancing work with life

This year I’ve been blessed to do a fair amount of travel. I went to New Orleans, Miami, Los Angeles, Dallas, and Austin this year. I’ve been able to spend time with my friends and family while keeping up with my day to day responsibilities. I had about  3 weeks of vacation this year, and I hope to keep up the trend of taking time off to recharge my batteries. I’m no good to anyone when I’m stressed and burnt out from working too much, so it’s a blessing that I’ve been able to strike a balance between my career and my other interests.

7. Helping clients get fantastic settlements 

One of the highlights of my career is being able to help people get compensated for their damages. When a company has to pony up dough because I have proof of their legal liability to one of my clients, there is no greater feeling in the world. Being the under dog who takes on behemoths is a challenging task, but when it pays off, my clients are happy, and I feel good. While I’m usually unable to disclose exactly how much I’ve gotten from whom, my clients know what kind of results I’ve gotten for them, and that’s all the validation I need.

8. Widespread legal changes 

This year the number of states with legalized gay marriage rose to 35. The number of states with legalized access to marijuana rose to 23 (plus the District of Colombia). It seems like America is slowly but surely moving towards progress in terms of civil liberties and civil rights, and I am very grateful for these developments. Unfair laws have prohibited people from exercising their rights to live their lives as they choose, and these laws are finally being challenged in the courts and legislatures. Texas isn’t in either category just yet (in terms of legalized gay marriage or marijuana), but change is on the way. It’s just a matter of time.

9.  Overall health, wealth, and happiness

2014 was a great year for me and my law firm. I only had to take one sick day this year, and thankfully I was able to employ an office administrator to help me communicate better with current and former clients. This year has been tremendous in terms of growth, both personal and financial. I’m looking forward to what 2015 has in store.

If you haven’t yet, take some time to write down a few things you are thankful for. An attitude of gratitude is a good thing to have all year. Until next time, thanks for reading, and if you ever have questions about me and what I do, please feel free to call (713) 574-8626.

Some Thoughts on Legal Max in Miami, FL

LegalMaxThis weekend I attended the Legal Max seminar hosted by Dave Lorenzo, the man pictured to my right. I learned some really great ideas that I wanted to share on my blog. One of the things that struck me about Dave and the other awesome presenters was their enthusiasm. As I wind down 2014 and think about the strides I’ve taken in my legal career, it was important to me to sharpen my business chops and make sure that I invested time in learning what it would take to bring my law firm from good to great. These are the three things that left the greatest impression on me from the conference.

1. Differentiation is Everything. Lawyers are everywhere and legal services are available in abundance from Legal Zoom to prepaid legal plans. The attorney who doesn’t take the time to do things differently from her peers is destined for a mediocre career and a constant struggle to make new clients. My goal in 2015 is to be the lawyer who brings the most value to her clients and keeps in touch with former clients because at the end of the day, my clients are my biggest priority. Like all relationships, it’s paramount for me to keep the lines of communication open between myself and my current and former clients. They should never forget that they have a lawyer in the family.

2. Being on the first page of Google is a misguided goal.

“If you aren’t on the internet, you don’t exist to people looking for lawyers on the internet.” –direct quote from Brian Tannebaum, former Above the Law.com columnist

Mr. Tannebaum’s presentation made a great point: people are on the internet looking for information and the best deal available. If I want to be the cheapest attorney, then the internet browsing crowd is my target audience. If I want to create a different type of client base, the internet becomes significantly less important. There are so many ways for me to keep in touch with current and former clients, so why should I spend money on an “internet marketer?” That expense could be used to improve the quality of service I provide my clients, so unlike the herds of other lawyers, my goal is to do things differently from my competitors. I certainly hope people continue to browse my website, and my plan in 2015 is to focus on writing quality content that helps people make better choices in their lives. If they decide they want to hire me after reading something that resonates with them or helps them answer a question, then fantastic.  Otherwise, I want my blog to be a source of useful information that gives people an idea of who I am and how I may be of service to them.

3. Don’t assume people know what you do. This applies not only to lawyers but to folks in all service-oriented professions. My friends and family may know I’m an attorney, but do they really know what I do? It would be naive of me to think that my family and friends actually read my blog or take that big of an interest in what type of law I practice. So what’s a lawyer to do? What’s a CPA to do? What’s a therapist to do? We have to make an effort to remind people of what it is we actually do and what kinds of clients we are looking for.

Friends, family, and former clients are just like everyone else. They are focused on themselves and their own lives. The only way to stay on their mind is to get in front of them in some way. This simple idea made a big impact on me, and I look forward to creating an email and a print newsletter to keep in touch with the people in my life to let them know what I’m doing and remind them that I’m always here, no matter what their problem may be. Even if I can’t directly respond to their problem, there’s a good chance I can refer them to someone else that I know and trust. Aside from all of the great things I gained from the conference, I also went on a fantastic boat tour of Miami Beach, Florida. Overall, it was a great weekend, and I look forward to putting these insights into practice as we head into the new year. To check out photos from my trip, feel free to add me on Instagram @sugarlandesq.